At Yogurt Alley, we focus on delivering freshly prepared yogurt desserts made with real ingredients and minimal processing. Because our products are perishable and temperature-sensitive, we follow specific shipping and return guidelines to maintain product quality and freshness.
1. Delivery Availability
Yogurt Alley currently delivers through:
Official Yogurt Alley Website
Swiggy
Zomato
Delivery availability depends on:
Your delivery location
Platform serviceability
Delivery partner availability
2. Website Order Delivery Timings
For orders placed through our official website:
Orders placed before 10:00 AM will be delivered on the same day between 3:00 PM – 8:00 PM
Orders placed after 10:00 AM will be delivered on the next day between 3:00 PM – 8:00 PM
Delivery timelines may slightly vary due to traffic, weather conditions, or operational delays.
3. Subscription Deliveries
Customers subscribing to recurring deliveries can select their preferred delivery schedule based on the available options during checkout.
Examples include:
Weekly deliveries
Selected weekdays
Preferred delivery schedules
We aim to deliver subscription orders within the selected timeline. However, occasional delays may occur due to:
Weather conditions
Traffic or operational delays
High order volumes
Delivery partner availability
Unforeseen circumstances
In such cases, deliveries may be delayed slightly, but our team will make every effort to complete delivery as soon as possible.
Customers are responsible for ensuring availability to receive subscription deliveries at the selected address and timing.
Yogurt Alley reserves the right to reschedule deliveries if required for operational or safety reasons.
4. Swiggy & Zomato Orders
Orders placed through Swiggy or Zomato will follow the delivery timelines shown on the respective platform.
Delivery timing and availability may vary depending on:
Customer location
Platform delivery coverage
Delivery partner availability
5. Shipping Charges
Delivery charges, handling fees, or platform charges may apply depending on:
Order value
Delivery location
Platform policies
Promotional offers
Applicable charges will be shown during checkout before payment confirmation.
6. Order Tracking
Customers may receive order updates through:
SMS notifications
Email updates
Website order tracking
Swiggy or Zomato tracking systems
Tracking availability depends on the platform used to place the order.
7. Delivery Responsibility
Customers are responsible for providing:
Correct delivery address
Valid contact number
Availability to receive the order
Yogurt Alley is not responsible for failed deliveries caused by incorrect details or customer unavailability.
8. Returns & Refunds
Due to the perishable nature of yogurt and frozen dessert products, returns are generally not accepted after delivery.
Refunds or replacements may be considered if:
Wrong item was delivered
Product arrived damaged
Item was missing
Verified quality issue occurred
Issues must be reported within 6 hours of delivery along with clear photos/videos and order details.
9. Non-Refundable Situations
Refunds or replacements may not be applicable for:
Change of mind after delivery
Delay caused by external delivery partners
Incorrect address shared by customer
Improper storage after delivery
Minor packaging or presentation variations
10. Product Storage
Our products should be refrigerated or consumed immediately after delivery.
Yogurt Alley is not responsible for quality deterioration caused by improper storage or handling after successful delivery.
11. Third-Party Platforms
Orders placed through Swiggy or Zomato may additionally follow their respective cancellation, refund, and support policies.
12. Contact Us
For delivery issues, refund requests, or support:
Yogurt Alley
Owned & Operated by V-Rich Natural Products Private Limited
Email: support@yogurtalley.com
Website: www.yogurtalley.com
Yogurt Alley
Real Yogurt. Real Fruit. Real Ingredients. Nothing Else.